Refund policy

Return and Refund Policy

We take immense pride in the quality of our premium sarees at Saajiri, ensuring each piece is carefully inspected before it reaches your doorstep. Because of the delicate nature of these textiles, and to maintain the highest hygiene and quality standards for all our patrons, our return process is designed to assist you in the rare event of a damaged or defective item.

A.    Eligibility for Returns

We gladly accept returns and process refunds only in the event that your product arrives with a genuine manufacturing defect or transit damage.

B.    The Unboxing Video

To help us resolve any issues swiftly and fairly, we kindly request that you record a simple, continuous, and unedited unboxing video when your package arrives. Please ensure the video captures the opening of the original, sealed package and clearly shows the defect as it is first taken out. As we rely entirely on this video to approve claims, we unfortunately cannot process any requests without it.

C.    Reporting Timeframe

If you notice an issue, please reach out to us with your unboxing video within 2 days (48 hours) of receiving your delivery so we can assist you right away.

D.    Understanding Your Saree

1.     Handloom Signatures: Our beautiful hand-woven collections may occasionally feature minor irregularities in the weave, floating threads, or slight unevenness. These are not defects, but rather the beautiful, authentic hallmarks of human craftsmanship.

2.     Color Display: Please note that slight color variations may occur due to digital photography, lighting conditions, and differences in your device's screen settings.

E.     Refund Processing and Timelines

1.     Condition of Return: We ask that the saree be returned to us in its original, pristine condition—unworn, unwashed, and with all tags and original folds perfectly intact.

2.     Timeline: Once the saree reaches us safely, our team will inspect it. Approved refunds will be processed within 15 days of Saajiri receiving the return.

3.     Refund Method: To make the refund process as smooth as possible, we do not route funds back through the original payment gateway. Instead, our team will coordinate with you to transfer the refund directly to a preferred bank savings account of your choice.